Collar Warranty

We stand behind our products and want everyone to feel good about purchasing from us. That is why we have implemented a warranty for all of our collars. We use heavy-duty webbing and hardware, so our collars are strong and durable. Our collars are tested on pups of all sizes, and we back the integrity of every collar we make.

 

How the warranty works:

 

If you purchase a collar from us in-store or online and the webbing or hardware is not functioning correctly, we will replace the collar within 30 days of purchase (or 30 days from delivery for online purchases), free of charge.

 

Warranty Includes:

  • Breaking of buckles with normal use / normal wear and tear
  • Ripping or tearing through webbing with normal use / normal wear and tear

 

NOT included in warranty:

  • FINAL SALE COLLARS
  • Ripping or tearing of webbing due to chewing
  • Webbing tearing due to cuts from sharp objects
  • Ripping or tearing of ribbon due to chewing/playing
  • Buckle malfunction due to chewing
  • Buckle malfunction not related to normal use
  • Webbing malfunction not associated with normal use
  • Any malfunctions/breakages due to extreme training and pulling
  • Misuse of the collar (see Product Safety & Care Recommendations)

 

Warranty Exclusions:

  • Purchases from authorized retailers
  • Purchases given to someone as a gift

 

Due to needing proof of purchase with an order number, we cannot extend this warranty to collars bought with an authorized retailer. Please reach out to them for their return/exchange policy if you have any issues. We are also not able to extend the warranty for gifts or second hand uses as we cannot verify the collar was in its original shape when given to another pup. It must be the original purchaser with an order number.

 

To request to use this warranty in store, please have your receipt and the collar with you. We will look at your order and inspect the collar. If approved, we will give you a new collar.

 

How to request to use our warranty online:

 

If your pup’s collar malfunctions with normal use within 30 days of delivery, a warranty request can be emailed to us at themainepooch@gmail.com

 

The email MUST include:

  • Subject about warranty
  • Order number
  • What is wrong with the collar, and when did the incident happen
  • Picture of the collar (We will ask for more if needed)

 

Once an email is sent, we will provide further instructions and questions if needed.

 

Please note: We thoroughly inspect every collar and do not accept warranty replacements due to misuse of the collar.

 

*There is only one warranty redemption per collar.*