The Maine Pooch happily accepts returns of unworn, unwashed, and undamaged items. Items with tags must be returned to us with the tag still attached. You must contact us and initiate a return within 5 days of the delivery date.

We recommend trying new items on inside in case the item does not fit and needs to be returned.

*We are unable to accept returns on items bought in person with us at craft fairs*

Making a return:

1. Email us at themainepooch@gmail.com and initiate a return.
2. Once approved, instructions and an address will be sent for you to send the item to us. Customers are responsible for ALL shipping costs. Please note: Original shipping costs are non-refundable
3. The product must be unworn, unwashed, undamaged, and unaltered with no pet hair in order for the return to be accepted.
4. Once the item is received on our end, we will inspect it and contact you if the item is accepted or not. If accepted, we will send you an email that your refund is processing If denied, you will not receive a refund and need to pay for return shipping.
5. Please allow up to two weeks from the time we received the item back for your return to be processed.

Items that cannot be returned:

• Any items that are on sale (including holiday/seasonal sales) and marked “final sale”
• Items that are customized in any way
• Mystery items / boxes and grab bags
• Subscription boxes / boxes of the month
• Soaps / Balms
• Hair accessories
• Items bought at Craft Fairs

If for any reason a return is denied, an invoice will be sent to ship the item back to you. If the invoice is not paid, The Maine Pooch is not responsible for sending the item(s) back or issuing a refund. Cases will be closed after 7 days if no response.

The Maine Pooch is not responsible for any items that are sent back to us for a return without a confirmation to do so first. There are NO exceptions to this policy.

 

Exchange Policy:

We do except exchanges for different sizing on a case per case basis. An exchange will be decided on whether or not we have the desired product in stock. Items must be unworn, unwashed, and undamaged with no pet hair. Items with tags must be returned to us with the tag still attached. You must initiate an exchange within 5 days of the delivery date.

*We are unable to accept exchanges on items bought in person with us at craft fairs*

Making an exchange:

1. Email us at themainepooch@gmail.com and initiate an exchange.
2. Once approved, instructions and an address will be sent for you to send the item back to us. Customers are responsible for ALL shipping costs.
3. Items must be unworn, unwashed, undamaged, and unaltered with no pet hair in order for the exchange to be accepted.
4. Once the item is received on our end, we will inspect it and contact you if the item is accepted or not. If accepted, we will send you an invoice for the shipping label to send the new item to you. If denied, we will send you an email stating why and an invoice to send the original item back to you.
5. Please allow up to 5-10 business days from the time we received the original item back, to ship out the new item.

Items that cannot be exchanged:

• Any items that are on sale (including holiday/seasonal sales) and marked “final sale”
• Items that are customized in any way
• Mystery items / boxes and grab bags
• Subscription boxes / boxes of the month
• Soaps / Balms
• Hair accessories
• Items bought at Craft Fairs

If for any reason an exchange is denied, an invoice will be sent to ship the item back to you. If the invoice is not paid, The Maine Pooch is not responsible for sending the item(s) back or issuing a refund. Cases will be closed after 7 days of no response.

The Maine Pooch is not responsible for any items that are sent back to us without for an exchange without our approval to do so first. There are NO exceptions to this policy.